for Metin2-Won
Website: www.metin2-won.com
Email: contact@metin2-won.com
Phone: +971 564549152

1. General Information

These shipping policies apply to all orders placed through our website www.metin2-won.com. By placing an order, you agree to the shipping terms outlined below.

2. Delivery of Virtual Goods (Coins)

At Metin2-Won, we offer virtual goods—primarily Coins—that can be used directly in the game. Delivery of these virtual goods typically occurs within 5 minutes after the order is completed.

Important Note: In order to credit the Coins to your game account, it is essential that you provide accurate and complete account information during the ordering process. Any delays caused by incorrect information are the buyer’s responsibility.

3. Digital Delivery

As the Coins we offer are digital products, delivery is performed online and directly in the game after the payment has been successfully completed. There are no physical shipping costs.

If there are delays in the delivery of Coins, we will notify you as soon as possible by email or phone. In rare cases, it may take up to 24 hours for your order to be fully processed and completed.

4. Customer Responsibility

The customer is responsible for ensuring that all provided information is accurate to ensure smooth and prompt delivery. Metin2-Won is not liable for delays or losses caused by incorrect account details.

5. Refunds for Undelivered Virtual Goods

If the delivery of Coins is not possible due to technical issues or other unforeseen circumstances, we reserve the right to issue a full refund. Refunds are typically processed using the same payment method used during the original purchase.

6. Contact

If you have questions about delivery or encounter any issues with your virtual goods, feel free to contact us at:

Metin2-Won
Email: contact@metin2-won.com
Phone: +971 564549152